We search the Internet every day for the lowest prices. Since we keep such a close eye on the competition, we can guarantee our prices as the lowest you will find anywhere.

If you find a lower price anywhere, email us at customerservice@furniture-buys.com and we'll match it. Guaranteed. If you have found a lower price for the same item with the same level of delivery services, bring it to our attention, and Furniture-Buys.com will gladly beat the competitor’s price by 10% of the difference. The competitor’s price will be determined by their final delivered price including shipping, and sales tax if applicable. When calling for a price match, Furniture-Buys.com must be able to validate the competitor’s "delivered" price on the competitor’s web site. Price matching does not apply to stores that require a membership, auction sites or online stores that do not maintain a brick-and-mortar showroom presence. Price matched products are not eligible for any further special offers, discounts or coupons. We have the right to determine if a competitor’s price is in error. Items priced in error on other web sites will not be matched. Price matching will only be honored for stores in the United States, may be limited to a maximum of one price match per item & may be limited to stock on hand. Any price match is at the discretion of Furniture-Buys.com. This program is subject to change at any time.



PREPAC Manufacturing Ltd. provides a limited 5-year consumer warranty against product defects. If a product proves to be defective in manufacturing, material or workmanship, a similar replacement part will be provided at no charge. This warranty applies only to PREPAC Products purchased from recognized PREPAC retailers and to the original purchaser. It is NOT transferable. The warranty period begins from the date the product was purchased. This warranty is expressly limited to the replacement of components or parts having defects in manufacturing, workmanship or materials. No assembly labor is included. Replacement of parts does not extend this warranty or begin a new warranty period. This warranty does NOT apply to normal wear and tear or to any product that has been improperly assembled, used for purposes other than the intended use, improperly cared for or altered in any way. Warranty service is available by contacting our Customer Service Department at 1-877-773-7221 (1-877-PREPAC1). PREPAC will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions.



We want to offer you the lowest price possible. The price listed on the product information screen of the item you ordered is the price you will pay. Shipping is free unless otherwise stated or you have requested additional services. There will be no surprises—we want to make shopping online at Furniture-Buys.com as easy and convenient for you as possible.

**Please note that Furniture-Buys.com does not service Alaska or Hawaii.



We do not charge tax on orders shipped outside of state of Virginia. There are no surprises-the listed price you see on the product screen is the same price you'll see in your shopping cart. For customers in the state of Virginia, the exact tax will be displayed on the checkout page after entering a Virginia address.



We value you as a customer and your satisfaction is important to us. We want to make your online shopping experience uncomplicated and risk-free. Furniture-Buys.com offers competitive pricing, helpful information, the best customer service and secure ordering. We want you to be completely satisfied with your purchase and with the service you receive.


customerservice@furniture-buys.com



We appreciate that once you have placed an order with us, you want to receive it as quickly as possible. It is for this reason we use some of the best delivery companies in North America. Each product on our websites is delivered by a specific shipping method determined either by the manufacturer of the product ordered or by Furniture-Buys.com when the order is ready to be shipped. It is our intention that you receive your items in as short a time as feasible and in optimum condition to ensure a hassle-free delivery experience.

**Please note that Furniture-Buys.com does not service Alaska or Hawaii.



Your satisfaction is what counts at Furniture-Buys.com. If, for any reason, you are not satisfied with your purchase, we will gladly accept your return or exchange on most brands within 30 days. Please contact us at customerservice@furniture-buys.com for further details.

Return shipping is the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges, handling fees and return shipping for the returned item(s) will be deducted from the refund. In addition threre will be a restocking fee which will be deducted from your refund should you wish to make a return.

**Refunds will be processed once products are returned to the distribution centre**



**A delivery should never be refused. Open the carton and inspect the contents to check that the item itself has not been damaged. If your order is damaged, write “PACKAGE DAMAGED” on the carrier’s signing sheet**

Accept the package and then contact us. Do not refuse the order based only on an external inspection of the packaging.

Should an item need to be returned for whatever reason, as outlined in our return policy, the customer is responsible for round-trip shipping and restocking fees, which will be deducted from the customer’s refund. Any of the following situations will be considered returns and are subject to our Standard Return Policy: • Refusal of delivery of an item the customer wanted to cancel but could not because the product had already been shipped. • Refusal of delivery of the product because the customer no longer wants it as a result of one of many reasons that normally falls under “buyer remorse.” • Refusal of delivery because the product arrives damaged. As explained above, Furniture-Buys.com will do its best to correct damage issues, but it must first be received by the customer and documented as damaged before a claim can be processed.



If you require replacement parts for products from the following manufacturers, please call them directly:

Prepac MFG 1-877-773-7221

Contacting the manufacturer first will be faster than calling Furniture-Buys.com and having us call them on your behalf.

If there are too many damaged parts, a new unit will be sent to you. The maximum number of parts to be replaced is determined by the manufacturer. If this number is above the predetermined limit, the manufacturer will send you a new item. When the new item is sent to you, it will be fully insured by Furniture-Buys.com and we will pay all shipping costs. Depending on the manufacturer’s practices and policies, you should receive your replacement parts or unit in 10 to 14 business days of processing your replacement parts request.